Refund and Returns Policy
At Darussalam Canada, we take great care in processing, packing, and shipping your orders. We are committed to ensuring you receive exactly what you ordered in perfect condition.
Our Return Policy
To maintain the quality and integrity of our inventory, all sales are final with strict exceptions. We only accept returns, and will only issue a replacement or refund, under the following two conditions:
- Damaged Items: The item arrived physically damaged or defective.
- Incorrect Items: You received a different item than what was stated on your order confirmation (wrong item sent).
Please note: We do not accept returns, offer exchanges, or issue refunds for a change of mind, buyer’s remorse, or items ordered by mistake.
How to Request a Refund or Replacement
If you received a damaged or incorrect item, please follow these steps within 20 days of receiving your order:
- Contact Us: Email our support team at info@darussalamcanada.com.
- Provide Proof: Include your Order Number in the subject line, and attach clear photographs of the damaged or incorrect item, as well as photos of the packaging it arrived in.
- Specify Your Preference: Let us know whether you would prefer a Replacement (subject to stock availability via Clover) or a Refund.
Resolution Process
Once our team receives your email and verifies the issue, we will swiftly process your request:
- Replacements: We will ship the correct or replacement item to you at no additional shipping cost using our Clickship network.
- Refunds: If you opt for a refund, or if the replacement item is out of stock, a full refund for the affected item will be credited back to your original payment method via PayPal.
If you have any further questions regarding your order, please do not hesitate to reach out to us.
